Cancellations and returns
Last updated 2026-10-12
Draft — pending owner review
Before you pay
Nothing is printed until you approve your proof and pay. You can edit or delete your project at any time before that.
Cancelling after payment
Contact us as soon as possible. We can cancel and refund an order only while it has not yet entered production at the printer. Once printing has started, the order cannot be cancelled because each magazine is made to order.
Damaged, misprinted or lost orders
If your magazine arrives damaged, has a printing defect, or doesn't arrive, report it from your order page within [number] days of delivery (or of the expected delivery date) with photos where relevant. We will arrange a reprint or refund as appropriate.
Content you approved
Because you approve the final proof, we can't offer refunds for content choices visible in that proof (for example a spelling mistake or a photo you chose). Please check the proof carefully.
Refunds
Approved refunds are returned to the original payment method. The time taken to appear depends on your bank or card issuer.