Privacy policy

Who we are

[Legal entity name], [registered address] ("we"). Contact: [privacy contact email]. Grievance officer: [name and contact, if required].

What we collect

We collect only what we need to make and deliver your magazine:

• Account details: email address, name and a securely hashed password.
• Project content: photos you upload and the text and trip details you enter.
• Order details: delivery address, phone number (required by carriers), order history.
• Payment status from our payment provider. We never receive or store your full card details.
• Technical data needed to keep the service secure, such as IP address in security logs.

Your photos

Photos are stored privately. Location data embedded in photos is removed from the copies we use for previews and printing. Photos are only accessed by our staff when needed to resolve a support request or print issue, and such access is logged.

Optional AI features never receive your photos unless you explicitly give permission for that project.

Who we share data with

We share data only with providers needed to run the service:

• Our print partner (print files, delivery address, contact email and phone) to print and ship your order.
• Our payment provider to process payment.
• Our hosting, storage and email providers.

Retention and deletion

You can delete a project and its photos from your account. Unpaid projects and their photos are deleted after [number] days of inactivity. For paid orders we keep order and invoice records as required by law; print files held by our print partner are subject to their retention policy.

Your rights

You can access, correct or delete your personal data, and withdraw consent, by contacting [privacy contact email].