HelpWe reply by email
How can we help?
Send us a message and we’ll reply by email. If it’s about an order, include the order reference from your confirmation email or your orders page.
Common questions
01How many photos do I need?
For a trip magazine about 51 is ideal, 17–119 works; about 50 is ideal, 41–85 works; about 52 is ideal, 23–111 works; about 45 is ideal, 36–80 works; about 53 is ideal, 21–115 works; about 45 is ideal, 36–80 works; about 57 is ideal, 28–114 works; about 43 is ideal, 34–78 works. You can use fewer — we'll choose layouts with larger photos — or more, and swap which ones appear while editing.
02Which photo files can I upload?
JPEG, PNG, WebP and HEIC (iPhone) photos up to 30 MB each. We check each photo's resolution and warn you before anything would print blurry.
03Will you crop my photos?
Photos are cropped to fit their frames, starting from the centre. You can reposition and zoom every photo, and you confirm all crops before approving your proof.
04Can I edit the magazine after it's generated?
Yes — anything. Move, resize, rotate or remove photos and text; add your own text in any of our fonts, stickers and extra photos; set a colour, photo or blurred photo as a page background; change layouts and reorder pages. Changes save automatically and you can undo them.
05Do you use AI?
Only if you ask. Optional suggestions for titles and captions are written from the details you entered, never invented, and nothing is added until you accept it. Your photos are never altered or sent to an AI service without your permission.